Terms of Service
Last updated: September 19, 2026
These terms govern your use of the Woven Reach Shopify application (“the App”), operated by Solidstone, Inc. By installing or using the App you agree to these terms.
The service
The App detects abandoned carts in your Shopify store and sends recovery emails on your behalf, including AI-generated copy matched to your brand. You configure the campaigns; emails are sent in your name and you remain the sender of record for the messages the App dispatches for your store.
Your responsibilities
- Maintain a lawful basis for emailing your customers and an accurate privacy policy for your own store.
- Use the App only for cart-recovery email to your own customers — no purchased lists, no unrelated bulk mail.
- Review AI-generated copy where required by your jurisdiction; you are responsible for the content sent in your name.
- Keep your Shopify account and App settings (sender name, contact email) accurate.
Sending limits & compliance
Before every send the App checks the shopper’s Shopify marketing-consent state and blocks the send if they have opted out of marketing email. It does not require an opt-in: any other consent state, including a guest checkout with no customer record, is emailed. Because of that, the lawful basis for emailing your customers is yours to establish — see “Your responsibilities” above and our Privacy Policy for exactly how the check works.
The App also maintains a per-store suppression list — unsubscribes, hard bounces, spam complaints, and manual additions — and will not send to an address while it is on that list. You can remove an entry from your settings page, which we will warn you about and log, so you remain responsible for honoring opt-outs you choose to clear.
Sending is rate limited per store (by default 100 emails per hour and 500 per day) and pauses automatically for six hours when, over a rolling 24 hours and across at least 20 messages, a store’s hard-bounce rate reaches 5% or its spam-complaint rate reaches 1%. We may also pause sending manually for stores whose mail threatens deliverability for everyone.
Billing
Paid plans are billed through the Shopify Billing API and appear on your Shopify invoice. Plan limits and prices are shown on the App’s billing page and the Shopify App Store listing. You can change or cancel your plan in the App at any time; uninstalling cancels billing per Shopify’s standard proration rules.
Data
Our Privacy Policy describes what we process and how deletion works. We act as your service provider for customer data; you remain the data controller for your store’s customers.
Availability & changes
The App is provided “as is” without warranty of uninterrupted operation. We may update features and these terms; material changes will be announced in the App or by email to your store’s contact address.
Liability
To the maximum extent permitted by law, Solidstone, Inc. is not liable for indirect or consequential damages, and our aggregate liability is limited to the fees you paid for the App in the three months preceding the claim.